Six events, all in sj-crm-stripe/sj-crm-stripe.php → handle_webhook():

• checkout.session.completed — provisions tenant site
• invoice.paid — extends subscription period
• invoice.payment_failed — sends dunning email, flags account
• customer.subscription.updated — syncs plan changes
• customer.subscription.deleted — deactivates tenant (does not delete data)
• checkout.session.expired — cleans up unfinished signups

Webhook signing secret is in wp_options → sj_crm_stripe_webhook_secret.

Policy: 30-day money-back guarantee. After 30 days, refunds are case-by-case and discouraged unless we caused the problem (downtime, data loss, missing feature we promised).

Process:

1. Verify the request is within 30 days of first payment (Stripe customer page).
2. Confirm by email that the customer wants to cancel + refund.
3. Stripe Dashboard → Payments → find charge → Refund.
4. Cancel the subscription in Stripe.
5. Reply to customer with confirmation.
6. Mark the tenant subsite for deletion after 30 days.
7. Log in SJ Journal.