How do I report a bug?

Email support@sjnotebook.com with:

  • What you were trying to do
  • What happened instead
  • Which page/screen you were on (URL helps)
  • Browser and OS (e.g. Chrome on Windows 11)
  • Screenshot if possible

The same person who wrote the code reads every email. Bugs that affect multiple customers usually get fixed within a few days.

How do I request a feature?

Reply to any email from us, or write to support@sjnotebook.com. Describe what you’re trying to accomplish and what you’d like to see.

The roadmap is shaped by what real customers actually ask for, not by what’s trending in tech blogs.

How fast is support?

Email replies usually arrive within one business day. Urgent issues (something broken that’s blocking you) typically get a same-day response.

Support is handled by the same person who built the product, so you’re not bouncing through a script-reading first-tier agent.